Aviapartner Bulgaria
T2Published airlines: British Airways; EL AL; Enter Air; Israir; Wind Rose; Onur Air; European Air Charter; Eurowings; Pegasus Airlines; VBB – Alk JSC; SunExpress
PRACTICAL GUIDE
Lost, delayed or damaged baggage
What to do before you leave the baggage reclaim hall
If your bag doesn’t appear on the belt or arrives broken, don’t walk out of the reclaim hall – report it there, at the Lost & Found desk. You’ll get a report with a reference number that’s used to trace the bag and to claim compensation later. Most delayed bags turn up on a later flight and are delivered to your address.
Where is the Lost & Found desk?
The Lost & Found desk is inside the baggage reclaim hall, before the customs exit. It’s run by your airline’s ground-handling company – Swissport or Goldair Handling, for example – and the handler’s name usually appears on the screen above your belt. Once you’re out in the arrivals hall it’s hard to get back in, so report the problem while you’re still airside.
What you need for the PIR
The agent will file a Property Irregularity Report (PIR). Bring your boarding pass and the bag tag receipt you got at check-in. Describe the bag as precisely as you can: colour, brand, size, hard or soft shell, any straps or stickers. Keep a copy of the report with its reference, which looks something like SOFXX12345.
Tracing and delivery
Most delayed bags are found and flown in on a later flight within 24 to 48 hours. The airline arranges free delivery to your home or hotel, and you can follow the search online in WorldTracer using your PIR reference. Give a phone number you’ll actually answer and a full delivery address.
Essentials while you wait
If you need toiletries or clothes while your bag is missing, buy what’s reasonable and keep every receipt. Airlines reimburse essentials under their own rules – without receipts, you’re unlikely to get anything back.
Damaged suitcase
If your bag arrives with a broken wheel, torn or with items missing, file a report at the same desk before leaving the airport and take photos of the damage. Don’t throw the suitcase away until your claim is settled – the airline may ask to see it.
Deadlines for a written claim
The report at the airport isn’t a compensation claim – that goes to the airline separately, in writing. Under the Montreal Convention you have 7 days from receiving a damaged bag, and 21 days from the day a delayed bag is delivered to you. Attach a copy of the PIR, your boarding pass and your receipts.
Quick checklist
- Boarding pass and bag tag receipt
- Problem reported at Lost & Found before the customs exit
- Copy of the PIR with its reference number
- Phone number and full delivery address given
- Receipts for essentials and photos of any damage
- Written claim sent to the airline in time
LOST & FOUND
Reviewed 12.09.2026Lost property and baggage problems
A lost personal item and missing or damaged checked baggage are handled differently. Checked baggage is the responsibility of the ground handling company that serves your airline.
Lost personal item ≠ missing checked baggage
If you have left a personal item or document at the airport, report it through the airport’s feedback form. Ground handlers only trace checked baggage for the airlines they serve.
Feedback / Lost item form →Baggage handling contacts by carrier
Swissport Bulgaria
T2Published airlines: Bulgaria Air; Air Serbia; Corendon Airlines; Qatar Airways; Austrian Airlines; Lufthansa; Swiss
Goldair Handling Bulgaria
T1 + T2Opening hours: 09:00–17:00
Published airlines: T1: easyJet; Wizz Air. T2: Ryanair; Turkish Airlines; Aeroflot; Olympic Air; LOT; TAROM; flydubai; BH Air
Verify your specific flight.
Which handler serves which airline can change. If you are not sure who handles your flight, ask your airline.
Last editorial review: 16.10.2026